1win Casino - Player’s winnings haven’t been validated.

I MADE A BET ON THIS HOUSE ON 06/30/2022 BET ID NUMBER

59983472 , THE HOUSE INTERPRETED A RESULT IN A MISUNDERSTANDING WAY, CONSIDERING A DRAW OVER THE VICTORY FOR THE TEAM THAT I BELIEVED WAS THE CORRECT TEAM.

I ENTER EVERYONE IN THE CHAT AND THE ANSWER IS THAT I HAVE TO WAIT BECAUSE THE RESPONSIBLE SECTOR IS ANALYZING THE CASE. THEY NEVER GIVE ME A PROTOCOL AND I KNOW THEY ARE TAKING ME DOWN TO GIVE UP.

THERE IS NO SERIOUSNESS IN APPROACHING THE SUBJECT WITH THE CLIENT.

BELOW FOLLOWS THE LINK OF THE GAME IN WHICH YOU PROVE THE RESULT OF THE GAME WITH THE 2 X 1 VICTORY FOR THE TEAM I BET:

https://betsapi.com/r/5093900/Man-Utd-%28Aster%29-Esports-vs-Arsenal-%28aibothard%29-Esports

Dear JoseeduardoEstefanio,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Thank you very much, JoseeduardoEstefanio, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.