The player from Italy tried to withdraw his winnings, but the withdrawal was rejected. The casino stated that the withdrawal had been rejected by the player's bank, and that they should try again. The player tried repeatedly with multiple cards but had no success. After some time, the player managed to withdraw their winnings via an alternate payment method, and the issue was resolved.
1win Casino - Player's struggling to withdraw his winnings.
Amount: €200
1win Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hi, I have been trying to withdraw the € 200 amount won from my gaming account for a week but I am promptly rejected and returned to the gaming account, is it possible to withdraw?
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1 year ago
Dear Luigi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Good afternoon, thank you for reading my message.
Answering the questions in order
I have never been able to withdraw also because the game account has only been active for a short time.
the NYC verification I honestly do not know what it is, and the winnings I have accumulated with the active bonus balance even if it has not been deducted. thanks I await news
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1 year ago
Translation
Hello!
Thanks for your feedback!
Your withdrawal was canceled by the bank, there is no problem on our part. We connect as many payment systems as possible so that users do not have difficulties with the withdrawal.
If the withdrawal is rejected, the money will be returned to your account, and you can withdraw it again. We do not restrict users in any way. We recommend that you try to withdraw funds again.
Sincerely, 1win team.
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1 year ago
Hello everyone,
Thank you 1win team for your assistance and clarification.
Luigi, have you tried requesting the withdrawal again? Maybe choosing a different payment method could help, if there is any other available to you.
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1 year ago
Translation
Hello, I have tried with various other cards but I don't have bitcoin so what should I do?
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1 year ago
Thank you very much Luigi for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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1 year ago
Hello Luigi,
I have reviewed your case and will do my best to help you.
Can I ask you to please confirm all of the payment methods that are available to you for withdrawal, and which of those you have tried?
Kind regards,
Adam
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1 year ago
Translation
Hi Adam, I confirm that I have tried with different cards to believe you on the Mastercard and Visa circuits, that is the same ones that allowed me to load the funds on the gaming site, so I don't explain how these do not even make me withdraw, thanks I await reply
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1 year ago
Hello Luigi,
Thank you for the additional information. Are there any other withdrawal options available other than bitcoin? For example an e-wallet or similar?
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1 year ago
Translation
Hello, there is an electronic wallet (Perfect money) but I don't have an account registered with this one.
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1 year ago
Hello Luigi,
I would suggest trying once more to withdraw with a card that you have used to make a deposit, as the casino has suggested. If it doesn't work, it may be the only option to try an e-wallet.
Kind regards,
Adam
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1 year ago
Translation
Hello good morning after several attempts I was able to transfer the money through bitcoins and then via electronic wallet back to my account what VISA, it was an odyssey but at
finally I WON 😏, thanks again for
the
support and have a nice day.
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1 year ago
Dear Luigi,
I'm glad to hear that your issue has been resolved and you have managed to successfully make a withdrawal. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Adam
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