1win Casino - Player’s struggling to withdraw his winnings.

When making the deposit via pix of 30.00BRL it was super smooth and the money fell into the platform instantly, I managed to win a total of 68.00BRL when trying to make the withdrawal via pix which was the same method used to deposit the platform denies the withdrawal, I've made several attempts and they don't let me make the withdrawal, they always block..

Dear jeferson,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessary, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you been offered any alternative method to withdraw your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, thank you very much for answering me, I managed to solve the problem and the error was exclusively mine, sorry for the inconvenience and the money has already been transferred to my account...

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, jeferson, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru