The player from Brazil is struggling with his account in the casino. Even though the player confirmed their email was changed as per his request, we didn't receive a confirmation from the player regarding the withdrawal of his funds.
1win Casino - Player's requesting help with his casino account.
Amount: 213 R$
1win Casino
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6.9
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I've been unable to change my email for almost a week.
I entered my email wrong and I am not able to make the new exchange
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1 year ago
Dear Thiago1984,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Was there any gambling activity made on the account? Are you able to access your account? Do I understand correctly you are not able to verify your email address? Did you contact the casino and ask for assistance? What did they reply?
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Hello, yes I can normally access my account. But I need access to my new email to be able to withdraw my funds from my account. I contacted the casino, but there is a delay in changing my email. They cannot give me correct feedback about what is happening for the delay in the exchange.
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1 year ago
Thiago1984,
When exactly did you request your email to be changed? Did the casino respond positively to your request? Will they be able to adjust your email to the correct one?
Please share with us what the casino replied to you in their communication with you. Post it here or alternatively forward the communication to my email at tomas@casino.guru
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1 year ago
Translation
It's been about 10 days now. They always inform me that my account is having technical problems. They say they will adjust my email exchange. But they don't give me positive feedback.
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1 year ago
Thiago1984,
Could you please forward the communication between you and the casino to my email?
Please understand, that without said information we won't be able to ask the casino for assistance in your case. I'll look forward to your reply.
My email address is tomas@casino.guru
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1 year ago
Translation
It's been 14 days and I still haven't received a response.
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1 year ago
Translation
Please sir Tomas, I don't know what to do anymore, they are acting in bad faith with me saying that they already changed my email. But it wasn't changed. I already took a screenshot of my account and sent it to them showing that it was not exchanged
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1 year ago
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They are saying that my account has restrictions. But they don't tell me what these restrictions are
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1 year ago
Translation
Thank you for your support. My email was changed today
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1 year ago
Thanks for the update.
Did you manage to request a withdrawal after the change was made? Was your withdrawal already received?
Can we consider the issue resolved?
