1win Casino - Player's requesting help with his casino account.

Estou a quase uma semana sem conseguir trocar meu e-mail.

Digitei meu e-mail errado e não estou conseguindo fazer a nova troca

Dear Thiago1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Was there any gambling activity made on the account? Are you able to access your account? Do I understand correctly you are not able to verify your email address? Did you contact the casino and ask for assistance? What did they reply?

Thank you very much in advance for your reply.

Best regards,

Tomas

Olá, sim consigo acessar normalmente minha conta. Porém preciso ter acesso ao meu novo e-mail para conseguir retirar meus fundos da minha conta. Entrei em contato com o cassino,porém esta havendo uma demora para a realização da troca de meu e-mail. Nao conseguem me dar um feedback correto sobre o que esta acontecendo para a demora da troca.

Thiago1984,

When exactly did you request your email to be changed? Did the casino respond positively to your request? Will they be able to adjust your email to the correct one?

Please share with us what the casino replied to you in their communication with you. Post it here or alternatively forward the communication to my email at tomas@casino.guru

Ja fazem uns 10 dias. Sempre me informam que minha conta está com problemas tecnicos. Dizem que vao ajustar minha troca de e-mail. Mas nao me dão um feedback positivo.

Thiago1984,

Could you please forward the communication between you and the casino to my email?

Please understand, that without said information we won't be able to ask the casino for assistance in your case. I'll look forward to your reply.

My email address is tomas@casino.guru

Já se passaram 14 dias e nao tive nenhuma resposta até hoje

Enviei o e-mail para o senhor

Por favor senhor tomas, já não sei o que fazer,estão agindo de má fé comigo dizendo que já trocaram meu e-mail. Mas não foi trocado. Já tirei foto de tela da minha conta e enviei para eles mostrando que não foi trocado

Estão dizendo que minha conta tem restrições. Mas não me falam que restrições são estas

Obrigado pelo suporte. Meu e-mail foi trocado hoje

Thanks for the update.

Did you manage to request a withdrawal after the change was made? Was your withdrawal already received?

Can we consider the issue resolved?

Dear Thiago1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.