1win Casino - Player's funds lost due to app malfunction.

Amount deducted by hanging or technical problem in game in 1win app but refused to return my money back explaining that I have placed a bet which is never placed by me.i want my money back.

Dear harishkatoch0,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 1win Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe the issue a little more detailed? I will be waiting for your reply patiently.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I was playing games on 1win app when I was playing jetx game it was hanging a lot then automatically bet placed, I did nothing then amount deducted and balance become zero while game history showing there is no betting placed then how my amount Rs. 989/ deducted and give me proof of bet placed by me

Dear harishkatoch0,

Would it be possible to forward your betting history to nikolas.b@casino.guru?

Dear harishkatoch0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.