The player from France has been charged for three months without having their game account activated. After three months, the casino claims a refund has been issued, but the player has not received it and has requested a refund receipt, which the casino refuses to provide.
1win Casino - Player’s funds have not been refunded.
Amount: 50 ₮
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case opened
Current status
Waiting for player to reply
6d 13h 55m 53s
Case summary
10 hours ago
Public
Public
17 hours ago
They seem to be scammers. I paid them for three months but my game account was not added. Now after three months they tell me that the amount has been refunded, but I have not received any refund.I asked them to provide the refund receipt. But they refuse to do so. Take care of your capital.
ID,85695296
Public
Public
10 hours ago
Dear mohsenmoini1368,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please, could you clarify if you have tried contacting your payment provider regarding this issue?
Was it your first deposit in this casino?
Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Dominika
mohsenmoini1368 has 6d 13h 55m 53s to reply
