The player from Brazil has submitted wrong email address. Now she’s struggling to contact the casino and withdraw her winnings. Player’s complaint has been resolved successfully.
1win Casino - Player’s experiencing difficulties withdrawing her winnings.
Amount: 100 R$
1win Casino
Safety Index:Above averageSafety Index
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7.3
1win Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I put the wrong email address and I can't withdraw the money and they don't solve my problem, I've already made several contacts via chat and nothing, a lot of bureaucracy to change an email
Automatic translation:
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2 years ago
Dear marciameninaprincesa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When you have submitted your email address? Was it during the registration process or after requesting a withdrawal? When did you notice that an incorrect email address was submitted? Were your winnings accumulated with or without an active bonus, please?
I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
I already sent my data to them, and even my pix receipt, but they want me to send an e-mail, but to do that I have to go to a lan hause and pay what is not fair for me to pay to get money that and mine, that is, I don't have my 50 that I deposited and nen what I won.
Automatic translation:
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2 years ago
Could you please specify what email has been requested from you? I do apologize, but I don't understand the casino query.
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, marciameninaprincesa, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
