The player from Italy has requested withdrawal a few days ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
I have been waiting for the confirmation of the withdrawal for 72 hours and no one can give me an answer
Dear Fabio,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your reply.
Best regards,
Petronela
Please contact the casino directly and find out which exact documents are required for the account verification and where they need to be sent or uploaded. Keep me informed about any further developments. Thank you very much in advance.