HomeComplaints1win Casino - Player’s experiencing difficulties withdrawing his winnings.

1win Casino - Player’s experiencing difficulties withdrawing his winnings.

Amount: €400

1win Casino
Safety Index:Above average
Submitted: 10 Mar 2022 | Case closed : 28 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Italy has requested withdrawal a few days ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I have been waiting for the confirmation of the withdrawal for 72 hours and no one can give me an answer

Automatic translation:
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2 years ago

Dear Fabio,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago
Translation

How do you do the KYC verification?

Automatic translation:
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2 years ago

Please contact the casino directly and find out which exact documents are required for the account verification and where they need to be sent or uploaded. Keep me informed about any further developments. Thank you very much in advance.

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2 years ago

Dear Fabio,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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