The player from Brazil is criticizing the mandatory deposit wagering for real money. We rejected the complaint because the player didn't respond to our messages and questions.
1win Casino - Player’s dissatisfied with obligatory deposit wagering before withdrawing funds.
Amount: 80 R$
1win Casino
Safety Index:Above averageSafety Index
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7.3
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Next, I had 30 reais in my account and to withdraw I needed 80 reais in the bank.
So I deposited 80 reais in the account to withdraw this money but out of nowhere the site informs me that I can't withdraw, because I need to bet another 80 to withdraw.
This is a dirty trick man, I need this money urgently… my mother is sick… please help me withdraw all this money from my account!! I beg for help! I just need to withdraw all the money from the account to help her!
Automatic translation:
Public
Public
2 years ago
Dear oplayer300xy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.
Mandatory real money wagering has been introduced by the AML (Anti-Money Laundering) Regulations for the Gaming and Gambling Industry and is usually set by the Licensing Authority. All casinos have to comply and follow these policies.
Please let us know if this explanation was satisfactory. Looking forward to hearing from you.
Best regards,
Petronela
