1win Casino - Player’s deposit is missing.

I didn't receive around 180000 of INR, but money was debited from my account. Further, I provide all the details from the bank you need. I cannot provide more than 5 attachment, but I will and already provided all of the details to security team from this Email address.

Dear Adityapro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

My gaming account is blocked and I cant see if there is any money at all!

Dear Adityapro,

Did the casino explain the account blocking? Please forward the mentioned additional proof and documents to nikolas.b@casino.guru.

Dear Adityapro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Okay, send you all the proof that I paid money and didnt receive any payments, plus I was blocked with no actual reason but copypaste they send yto everyone . I did not even know why they blocked me....

Thank you Adityapro for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Adityapro,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear 1win Casino team,

Could you please explain the player's situation in more detail?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Добрый день!

Предоставим информацию в самое ближайшее время.

С уважением, команда 1win.

Thank you for your response and for contacting us.

Feel free to inform us once you have any news or updates.

Looking forward to hearing from you.

Добрый день!

Adityapro, отправьте, пожалуйста, реквизиты криптокошелька trc20 для возврата средств.

С уважением, команда 1win.

Dear Adityapro,

Feel free to post it directly here, the post will be marked as "sensitive" so hidden from the public.

Dear Adityapro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime. However, it will not be possible without an update and/or the requested information.

Thank you very much, 1win Casino Team, for your cooperation.

Best regards,

Branislav, Casino.Guru