1win Casino - Player's deposit is delayed.

Deposit on 28/09 @ 8-22 Ind time and still not credited in my balance contact customer support and they said its technical issue and our expert solves in 1 to 7 days and now after completed 7 days still not credited in my balance so go to customer support not once but so many time always same our agent is busy so wait after waiting for 25 min no response for them side I don't know what tough to them to solve THIS little issue...

Dear veermj1212, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Ok i follow what you said and contact my provider for this issue till then waiting is only option...

Reach out my provider and told them my issue they said they successfully send from their side no issue from their side so I consult to my bank and they said my transaction successfully send by them no issue in technically and if it's unsucess then my money credited in 24 hours not taking 7 days it means issue is from casino site

Thank you for your reply. Do you have any written confirmation from your payment provider that the deposit successfully reached the recipient?

Have you received any updates regarding your deposit from the casino? When was the last time you communicated with the casino customer support?

And continue to contact casino support each day but their support team busy each time I hold for 30 to 35 min but no respond from their side

Thank you for keeping me updated, veermj1212. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 15 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds.

Thank you for your patience and understanding in advance.

in today technical world Like this small issue still not solved it's like hilarious for me. But Any how as you told There are no Option without Waiting for next 15 more day Any how 🙏 🙏

Hello

Today on date 20/10/2024

Finally 1win added my pending deposit so my issue is solved Now....

Thanks

Dear veermj1212,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru