The player from India is experiencing delays in depositing money into the casino. Despite multiple attempts and four days of waiting, his deposits of 300 and 800 have not been reflected in his account.
1win Casino - Player's deposit is delayed.
Amount: 800 INR
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
i made two deposit first one is 300 and last one is 800 4 days done still i am waiting for my deposit. they everytime gave me same answer that 24 hours take s to deposit.
Public
Public
10 months ago
Dear dushyant7105,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
