HomeComplaints1win Casino - Player's deposit hasn't been credited.

1win Casino - Player's deposit hasn't been credited.

Amount: 13,000 INR

1win Casino
Safety Index:Above average
Submitted: 30 Sep 2023 | Resolved : 04 Oct 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from India is experiencing difficulties with depositing money into the casino; the money was debited from their account but not reflected on their casino ID. Player’s complaint has been resolved successfully.

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1 year ago

My 1win ID 27237038 and deposit money deducted but not credit in my I'd

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1 year ago

Dear dhavalvasava1111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 


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1 year ago

The money was deposited today in I'd

Thank you

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1 year ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, dhavalvasava1111, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru


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