HomeComplaints1win Casino - Player’s deposit has not been credited.

1win Casino - Player’s deposit has not been credited.

Amount: 10,000 INR

1win Casino
Safety Index:Above average
Submitted: 08 Jun 2024 | Case closed : 17 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from India made a deposit of 10,000 INR, which was deducted from his account but was not credited to the casino account. Despite contacting 1win support and waiting 24 hours, the issue remained unresolved. We advised the player to contact his payment provider to investigate the issue, as the casino might not have had control over the transaction. The complaint was rejected due to the player's lack of response to our follow-up messages.

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5 months ago

I'd *****

I made a deposit of 10000 INR, the amount got deducted from account but not yet credited in the bank account.

I asked for a help from 1win support and they told me to wait for 24 hours. And it's been 24 hours till the amount not credited in the account.

Please help me out of this.

Edited by a Casino Guru admin
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5 months ago

Dear shoebrazaon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas


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4 months ago

Dear shoebrazaon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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