The player from India made a deposit of 10,000 INR, which was deducted from his account but not credited to the casino account. Despite contacting 1win support and waiting 24 hours, the issue remains unresolved.
1win Casino - Player’s deposit has not been credited.
Amount: 10,000 INR
1win Casino
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Case opened
Current status
Waiting for player to reply
3d 10h 49m 7s
Case summary
3 weeks ago
Public
Public
4 weeks ago
I'd 75559275
I made a deposit of 10000 INR, the amount got deducted from account but not yet credited in the bank account.
I asked for a help from 1win support and they told me to wait for 24 hours. And it's been 24 hours till the amount not credited in the account.
Please help me out of this.
Public
Public
3 weeks ago
Dear shoebrazaon,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
shoebrazaon has 3d 10h 49m 7s to reply
