1win Casino - Player’s deposit has never been credited to their casino account.

On March 10, 2021 I made a payment of ₹5000 in 1win which hasn’t been reflected on my 1win wallet yet.I tried contacting the casino couple of times via email but there was no action taken from anyone as they simply asked me to wait for 14 days time

Dear Sathya51192,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider already? Ideally, they should be part of the investigation.

Lastly, could you please forward your game history to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi thank you ! I have forwarded the mail to petronela.k@casino.guru kindly check and let me know what can be done for my withdrawal of ₹33000 which is just stuck

Could you please advise how did you accumulate your winnings if the first deposit hasn’t been credited to your account? Please forward your game history.

Thank you very much, Sathya51192, for your reply. I understand now. Could you please advise if you’ve contacted your bank regarding unsuccessful deposit? 

No it’s not via bank ! It’s via paytm I deposited ! And my withdrawal also I gave my paytm number ! I check paytm everyday often but I haven’t got any balance credited to my wallet

I would recommend contacting your payment provider Paytm regarding your misplaced deposit.

Can you find a solution for my withdrawal ! My ₹33968 is stuck ! I need to find a solution for that

Hi btw I received my 33980 to my account today morning ‘ ! I just need the deposit of 5000 in my account which they are delaying for 10 days

Perfect news. As I mentioned earlier, I would recommend contacting your payment provider Paytm regarding your misplaced deposit. They need to be part of the investigation.

Alright will do

Perfect, please keep me updated. Thank you very much in advance.

Hello Sathya51192,

Have there been any developments since our last conversation?

Dear Sathya51192,

Have you received your refunded deposit? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Hey all problems sorted ! Thank you so much for your guidance

Happy to hear. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Sathya51192, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru