The player from Italy claims his deposit and bonus haven't been credited. The player confirmed the issue was resolved.
1win Casino - Player's deposit and bonus haven't been credited.
Amount: €100
1win Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I made the deposit it was written 500% bonus but I don't have the bonus and neither my credited money
Automatic translation:
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Public
2 years ago
Dear Amadio,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your deposit hasn’t been credited to your casino account? If this is the case, the best thing I would recommend is contacting your payment provider, as this is a standard procedure. The payment provider needs to investigate what happened to your funds, but bear in mind, that it’s a complicated process that takes one month approximately.
Please let me know if there is anything else I could do for you in the meantime.
Best regards,
Kristina
Public
Public
2 years ago
Translation
I received a credit for the money paid. So everything ok
Automatic translation:
Public
Public
2 years ago
Awesome news, Amadio. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
