1win Casino - Player’s criticizing false advertisement of bonus.

There is a tab that says, if I add the "app" via safari to the home screen, I get €100 in bonus. But I've done this several times and still nothing. Help please.

Dear kudaplay33,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which exact bonus you have tried to redeem? Please send me its link when replying.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

https://1win.com.ci/pwa-instruction

this is the bonus link, I wanted to know how to redeem it after completing the steps..

the amount is 100€

https://1win.com.ci/free-money

Thank you very much, kudaplay33, for your reply. I see the bonus offer now.

Could you please advise if you have tried communicating this issue with the casino directly?

I tried, but nothing came up so far.

Could you please forward any relevant communication to petronela.k@casino.guru?

They didn't respond to anything, it's the 4th message I send to 1win... do you want me to send an email?

Thank you very much, kudaplay33, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of 1win Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello, kudaplay33,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite 1win Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 1win Casino Team, could you please state the reason why the player was not credited with the bonus even though he met the conditions for crediting it? What other steps should the player take to receive the above bonus?

Thank you in advance for providing the information.

I would like to have my bonus..

Hello, dear colleagues.

After considering the user case (j***********@gmail.com) we would report the following: bonus funds from the advertisement are being credited to the bonus balance (not to the general one). This fact is pointed directly in promo (ss attached). After credited amount should be wagered according to the rules. Detailed info and guideline are listed in the section „Rules" on the website.

We are interested to solve the issue as soon as possible and in touch for you 24/7. Thank you in advance.

Hello, 1win Casino Team,

From your last post, it is not clear what would you like to say to us by the provided information.

Was the player credited with the bonus? Did the player already use/spend the bonus? If yes, could you provide us with the evidence that can support such a statement?

Dear kudaplay33,

In case of any progress in resolving your issue, please share an update with us.

Hello, dear colleagues.

The funds provided by the promotion have been credited to the player's bonus account and are available for wagering. 

Greetings all,

Thank you, 1win Casino Team, for the update.

Dear kudaplay33,

Could you please confirm your account was credited with the disputed bonus funds?

Dear kudaplay33,

Have you received the funds? Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Greetings all,

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Dear 1win Casino Team,

Thank you very much for providing information and cooperation.