The player from Sweden had been attempting to withdraw 9500 Swedish kr for one week. Despite the withdrawal reportedly being successful, the funds had not arrived in his bank account. He had not used any bonus and tried to withdraw via Perfect Money, but due to issues, he returned the funds to 1win for withdrawal to his Mastercard. The complaints team had advised him that the withdrawal process could take up to 14 days. However, the player did not respond to further communication, leading to the rejection of his complaint.
1win Casino - Player's confirmed withdrawal is delayed.
Amount: 9,500 kr
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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8 months ago
Hello!
I have been trying to take out my money for 1 week but it doesn’t come, it is 9500 swedish kr, I don’t understand why they do not give back my money. I tried to contact the support but they do not give me a straight answer only that it takes 24-48 hours i do not know what to do! Please help me I need the money!! It says withdrawal successful but does not come to my bank account. My account ID54968057
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8 months ago
Hello Ali12343,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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8 months ago
Translation
Hi I haven't redeemed any bonus or anything I managed to withdraw the money at Perfect Money but it couldn't be withdrawn there so I sent the money back to 1win to be able to withdraw it to my Mastercard account, the last time I spoke to them 2 days ago and they always tell me to just try again, they don't give good answers. I need my money as fast as possible have things to pay. Here in the picture you can see that I managed to withdraw the money at Perfect bank. Then I sent everything back because I couldn't send the money to my account from there 
Automatic translation:
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8 months ago
Hello Ali12343,
As stated above, withdrawal may take up to 14 days. Until then, I can only advise to wait.
