The player from India has had their casino account blocked during the verification process. They received an email citing potential fraudulent actions, but no specific reason was given for the account closure. Since the player didn't have any balance on his account at the time of account closure, we were forced to reject the complaint.
1win Casino - Player's account was closed without a clear reason.
Amount: ??
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Dear nainishpatel44,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Hello tomas
I have play since 10-15 days before send the documents in 1win casino, I have send all documents on 26th may, 2023 and they block my account on 6 june, 2023.i don't use any type of bonus in 1win .
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1 year ago
Thank you for your reply. Could you please advise how much is your balance in the casino? Did the casino confiscate any balance on your account as a result of the accusations they made against you?
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1 year ago
Hello Tomas,
I don't have any balance in 1win but I want to know why my account was blocked? I don't use any type of bonus and I don't fraud with the company and alos send all the documents they want, then why my account was block? Please I request to you and 1win unblock and verify my account otherwise give me a proper reason and evidence for blocking my account.
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1 year ago
Please understand that we can’t penalize the casino for closing your account.
Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. If the casino doesn't withhold any of your funds, we cannot help you further, if the casino refuses to inform you further.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. Please do not hesitate to contact us if you run into issues with any online casino in the future.
