1win Casino - Player's account was blocked.

my 1win gaming account is blocked without any reason,

Please help me they are doing froud with me i have money in my account please atleast give my money back to my crypto currency Wallet,

This is total froud with me, 1win is scammer froud gaming company they are doing froud with High quality froud 1win casino.

Dear rajraj,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 1win Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you passed the full KYC verification?

Have you contacted customer support after you found out your account was blocked?

What types of games did you play? Was it slots, live casino games, or did you participate in sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

1. yes I'm passed my full KYC verification, my account is already verified.

2. I'm contact customer support they said contact to security@1win.xyz , I'm send requested documents,

But still they said your account is permanently blocked and never re-open.

3. I'm play casino game speed&cash.

Dear Veronika 🙏,

Please help me my account is blocked since 97 days complete.

My account is blocked since 97 day's.

I'm last time login in my account on 25/10/2023,

Please forward complaint to 1win support executive.

Thank you for providing all the necessary information. I'll try my best to help you resolve the issue by contacting the casino.

I’d like to invite a representative of 1win Casino to join the conversation and participate in the investigation of the case. Could you please provide more information about the reasons why was the player’s account blocked?

Hy Veronika thank you so much for taking my issue on priority and inviting for 1win casino representative,

I hope they refund my money

Добрый день!

Аккаунт был заблокирован в соответствии с пунктом правил 9.7: 

В соответствии с п.9.7. Правил использования сайта, раздела Общие положения и условия (далее - Правила), если участник пари совершает мошеннические действия в отношении букмекерской компании (мульти-аккаунт, использование ПО для автоматизации ставок, игра на арбитражных ситуациях, если игровой счет не используется для совершения ставок, злоупотребление программами лояльности и т.д.), то букмекерская компания оставляет за собой право пресечь такие мошеннические действия путём отмены ставок и закрытия игрового счета участника пари.

С уважением, команда 1win.

I have never committed any type of fraudulent action or use of multi-accounts. I'm just demanding my money, which is what belongs to me.

Please give my funds to me

Hey Veronika please ask 1win casino representative what froud I'm done,

I have never committed any type of fraudulent action or use of multi-accounts. I'm just demanding my money, which is what belongs to me.

Please return my money,

Please give my money 16000 $

Dear 1win support please refund my balance to my crypto wallet address.

please 🙏 refund my money

How 1win Casino doing froud with its players,

They blocked account and advice create another account,

I have proof that see this screenshot 1win casino live chat support agent saying if you have not access to account you can create another account,

Please check my screenshot how froud 1win casino doing they advise create another account.

Please Veronika mam please help me refund my money $16000 USD from 1win casino.

How 1win Casino doing froud with its players,

They blocked account and advice create another account,

I have proof that see this screenshot 1win casino live chat support agent saying if you have not access to account you can create another account,

Please check my screenshot how froud 1win casino doing they advise create anot

Dear 1win Casino representative,

Thank you for getting in touch with us. Please send me a more detailed explanation of the player's breach so that we can further investigate the matter. My email address is veronika.l@casino.guru. Thank you.

Dear rajraj,

are you implying that you have created multiple accounts in 1win Casino? Recently, we received a high volume of complaints that look suspiciously similar, like they have been written by one person. Do you know anything about them? How many accounts do you have in 1win Casino using different email addresses and phone numbers?

No Veronika ,

I don't have multiple accounts,

I'm saying 1win doing froud with name of 9.7 term and condition,

I have not done any of these. I fund and play normal casino games with my account.

I have never used betting automation software. I don't even know what that is.

I don't abuse any loyalty program or play Arbitrage. I play normal casino games. I have no advantage whatsoever over the casino or over other players.

I have been playing the game with no issues. As my wager gradually increased, I no longer have access to my account and I have my fund of over 16000 dollars inside. Why?

I believe this is contrary to the principles governing fair B2C business relationships. Why not giving my funds?

Добрый день!

Отправили доказательства на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Dear 1win Casino representative, thank you very much for providing us with the evidence.

Dear rajraj,

we received evidence that you had multiple accounts in the casino. I'm sorry but this is strictly against the Terms and Conditions and you are not eligible for any winnings. This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.