The player from Russia has not received any response regarding the verification of their account from 1win for 36 days. Despite winning a large amount in the live casino, the player feels ignored as no one replies to their messages.
1win Casino - Player's account verification is delayed.
Amount: 207,000 руб
1win Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
6d 23h 32m 1s
Case summary
27 minutes ago
Public
Public
4 hours ago
Dear genbasky2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Could you please advise which documents you have already provided and when exactly you sent the last one?
- Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
27 minutes ago
Translation
I completed kyc at the beginning of October, all my documents were accepted, the results of the check were marked as up to 30 days. 30 days have already passed, no answer, 1vin is silent on the mail
Automatic translation:
Casino Guru is examining the case
