1win Casino - Player's account is blocked without response.

I am user in 1win.

account number 467*****

My account blocked without any reason while i was playing casino .

I had given all the documents to the security team but they are not replying from last 35 days. Please help me to get my account back

Hello mohdakibkhan1008,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I had sended aadhar card front and back and selfie with device holding in which email received and utility bill . Its now more than 35 days . They are not unblocking me.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.