The player from India deposited 17,000 INR and submitted a withdrawal request for 21,600 INR. After being told to wait 8-30 days, they received an email stating their account is locked.
Hi sir deposit 1win 17000rs and withdrawal submit 21600rs .after mail said wait 8-30days today.agaij mail said you are account locked .how trusted app these one .can unblocked to account 1win.or return my deposit ammount.
Dear harry7779,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Hi sir play last 2 month 1 win .no bonus i am play without bonus play and Deposit 17000rs withdrawal 21600rs after contact for help boot send email adress wait for reply after said that account blocked available balance 21600rs. Also not return deposit ammount how to then these is fair company .pls solve my essu sir thanks for supporting team casino guru.
Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here