The player from India deposited 40,000, wagered up to 48,800, and requested a withdrawal. The next day, their account was blocked.
I have deposited around 40000 and make it 48800 by wagering in casino. I request withdrawal. Next day my account is blocked i cannot access it. Got a mail that i breached a guideline. I replied to give my money atleast. I have mailed 4 times after that but not received reply. Please make my withdrawal from that site. I deposited more than i can afford because they told me more you deposit more bonus you get i am trapped please help
Dear mayankcg,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear mayankcg,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
I am playing casino from 3 months.
My account blocked on 22/06/2024
They gave reason - breached some guidelines
I play many games in slots, live games
Which guidelines have you broken according to the casino? Please send me the specifics to my email at tomas@casino.guru