The player from Egypt reports that their account on the 1win website has been closed for no reason, preventing them from withdrawing their winnings of over 2,999,999 Egyptian pounds. Despite submitting all required documents to support on August 27th, they have not received a response within the stated period of 30 days, and it has now been over 55 days since the account was blocked.
1win Casino - Player’s account has been closed.
Amount: 2,399,999 EGP
1win Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
3d 23h 33m 54s
Case summary
3 days ago
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3 days ago
Dear 85322318,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise when exactly you created your casino account?
- Do I understand correctly that the casino requested additional documents before your account was blocked?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 days ago
Thank you so much for understanding my issue.
• Could you please advise when exactly you created your casino account? - 5 months ago
• Do I understand correctly that the casino requested additional documents before your account was blocked? - yes I'm sent all documents 55 day's complete , there security team told this could take upto 14 days to 30 day's but in my case already 55 days complete,
I don't have communication because 1win team not responding since 55 days,
1win support and live chat repeatedly ignoring me since 55 days,
Dear Kristina mam please invite the 1win support representative so I can hope my problem will be solved.
I'm face many complaint solve with casinoguru team,
Please invite 1win representative.
I'm waiting for casinoguru help
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3 days ago
Dear Casinoguru team,
1Win support and live chat ignore me since 55 day's,
I have lot of money in my account that's why they are not responding.
Please escalate my issue and invite 1win support representative.
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3 days ago
Dear Kristina mam,
Kindly please reject my previous complaint because I'm fill Wrong Email address in previous complaint,
This is my previous Complaint URL :
https://casino.guru/1win-casino-player-s-account-has-been-closed-without
Kindly please reject my previous complaint because I'm fill Wrong email address,
Thank you
Casino Guru is examining the case
