1win Casino - Player’s account has been closed, and his winnings have been blocked.

My 1win id :- 74543668

they blocked my account without specific reason

they replied in mail only one this

At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.

i am nervous about my whole life saving stucked in 1win

1)₹182000 stucked in wallet

2)₹761000 stucked in pending withdrawal request

im kindly request to you casino guru and 1win resolve my issue ₹943000

dear 1win team please withdraw my ₹18200 wallet balance + ₹761000 pending withdrawal

send this whole amount to my withdrawal details which I always used

please 🙏🏻 this is my whole life savings

Dear Sujatha,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1) I create my 1win account 3 to 4 months back and account blocked on exactly date :- 27 June 2024 time in afternoon time

2) I played casino games ( aviator,dice trading )

3)in my account have ₹182000 in wallet which I deposited before I already putted withdrawal that’s pending from 3 days before my account get blocked

now current available balance ₹182000 in wallet

and ₹761000 in pending withdrawal

total amount around ₹943000 this is my own money not any winnings or bonuses I borrowed some money from my family and friends

im learning the games which available in 1win with 1% risk rate but now my whole life saving and borrowed money get stucked this is life tread for me this is big amount for me !

im 100% i didn’t made any mistakes with my hands if have any questions I will 100% prove it this is only 1win system problem

im ready to prove whatever want from my side

please Casino guru team slove my issue please 🙏🏻 I’m begging you 🥺

Please raise complaint in curacao where 1win licensed

if they are not respond, because I’m in financial trouble that funds which I deposit in 1win that is debt amount which I borrowed from my family and friends. Please help me 🙏🏻🥺

the amount which is stucked that’s my own money single rupee also I didn’t earned from 1win betts

please 1win team give my funds back 🙏🏻 pleaseee

tomas please update this issue

Thank you very much, Sujatha, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Sujatha,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear 1win Casino team,

Could you please explain the player's situation in more detail?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).