The player from India had his account closed by the casino, which cited fraudulent actions such as multi-accounting and automating bets. The player denied these accusations and requested evidence of the alleged fraud. We determined that since the balance in the player's account at the time of closure was zero, we were unable to assist further. The casino was entitled to close an account for any reason if they paid out the player's rightful winnings. The complaint was rejected based on these grounds.
1win Casino - Player's account has been closed.
Amount: ??
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
6 months ago
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6 months ago
My 1 win account I'd is 74602***
I have created the account in may 2024 don't remember the exact date ,
Hardly they allow me 10 day's to use their platform
Then i send documents for kyc verification but after few hours they blocked my account and stated this reason
The account was blocked in accordance with clause 9.7 of the rules:
In accordance with clause 9.7. Rules for using the site, section General Terms and Conditions (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a bookmaker company (multi-account, use of software to automate bets, playing in arbitrage situations, if the game account is not used to place bets, abuse of loyalty programs, etc.), then the bookmaker company reserves the right to stop such fraudulent actions by canceling bets and closing the bettor’s gaming account
This is absolutely 100% false accusations on Me, I did not use any multiple accounts, I have only one account at 1win platform I request to Casino guru team please ask them for the evidence , and share me as well
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6 months ago
Dear harsh84759,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise what types of games you played? Were they slots, live casino games, or did you participate in sports betting?
Have you accumulated your winnings with or without an active bonus?
Have you used any VPN or other IP-masking software to access the casino website?
What was the balance in your account when the casino blocked you?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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6 months ago
I play live casino games like baccarat i don't know about bonus but sometimes i win sometimes i loss i did not use any bonus there is no balance in my account and my account is working properly but when i send documents for kyc verification they just blocked my account without any evidence
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6 months ago
I'm sorry, but since the balance in your account at the time of closure was zero, we are unable to assist you further. Please be aware that the casino may choose whom they will provide their services to. They are entitled to close a player's account for any reason whatsoever if they pay out the player's rightful winnings.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
