1win Casino - Player's account has been blocked.

Hello, 1win team, you unnecessarily banned my account. I have never been exposed to third-party apps or cheats. I am a victim right now. You banned me without providing any evidence. You cannot do this without proof that confirms the reason for the ban. I request you to investigate this matter in more detail and remove the ban from my account. Account id: 8***2

Dear spetrinka,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I am not sure I understand what the casino accused you of. Before we move forward, could you please provide more information?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I made a withdrawal request several times and stopped it. While I was requesting to withdraw money to my other bank card again, my account was banned with 9.7 coins. but I have never used any tricks, madam right now.

Thank you for your reply, spetrinka. Do I understand correctly that you are not able to access your account?

Have you contacted the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

The main thing is that I broke the rules by using the automatic programs they told me. In no way did I use cheats or other programs, but by chance the game gave me a win and they say that I won this win by using cheats. but what they say is evil slander. I will share what they did on social media and I will prevent other users from using this fake site.

Do I understand correctly that the casino has accused you of using software that helps you generate winnings? Could you please forward me the message in which the casino accused you of this? My email address is kristina.s@casino.guru.

Dear spetrinka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.