HomeComplaints1win Casino - Player's account blocked with funds inside.

1win Casino - Player's account blocked with funds inside.

Amount: $195

1win Casino
Safety Index:Above average
Submitted: 16 Aug 2023 | Case closed : 11 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Nigeria has their account blocked by 1win after multiple declined withdrawal attempts and seeks the return of $195.50 in deposits. The complaint was rejected as the player stopped responding.

Public
Public
1 year ago

I didn't do anything wrong! 1win just blocked my account my account for no reason after they've declined my withdrawal for more 20 times.

So please how can you refund my money?

I need my money back.

I have $195.50 in my account.

Public
Public
1 year ago

Hello Baksod122,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account was ever verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they ever specify what exact breach did you commit?

Looking forward to your answer.

Regards,

Nick

Public
Public
1 year ago

Dear Baksod122,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

My account has been verified immidiately I opened the the account, and I didn't receive any bonus from 1win, so loose alot of money on 1win before I attempted to withdraw my fund.

Public
Public
1 year ago

Dear Baksod122,

Can you please forward the communication between you and the casino regarding the block of your account? Please send it to nikolas.b@casino.guru.

Public
Public
1 year ago

Dear Baksod122,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news