The player from Nigeria is experiencing difficulties withdrawing his winnings due to ongoing verification. Player’s complaint has been resolved successfully.
1win Casino - Player is struggling to complete account verification.
Amount: 8,000 ₦
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
1win Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I deposited 8000 naira into my 1win account i played a bet of 1.3 odds and i won. I wanted to withdraw and it kept pending No one told me to do kyc till I chatted their mail.
Please verify my account and give me my money please
31119345 --- game id.
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1 year ago
Dear margaretajibola2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. As you might know, our website Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, since this issue seems to be related purely to unsuccessful account verification, we will try to help you.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Thank you very much, margaretajibola2, for the update. I will set the timer for 12 days and check back with you for any further developments. Thank you in advance for your patience.
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, margaretajibola2, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
