1win Casino - Player is experiencing withdrawal issues due to missing email confirmation.

Hi, I’m having a problem with this 1win casino, basically for withdrawing funds I need an email in which comes a confirmation code to be able to withdraw funds.

the casino encountered problems with my email type "hotmail" so it advised me to change the email and this procedure took about 24 hours, after 1 week and several contacts and messages the email has not been changed yet and I can not withdraw my funds

I have forwarded everything for the verification of my deposit and for the verification of the identity, I also gave another card where I can withdraw my funds but nothing, this change email is not done

Dear Davidgenti,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you provided the casino with a different email address but it hasn't been changed yet? Is this the only obstacle standing between you and your winnings?

Could you please advise if the casino has approved all documents you have provided to verify your identity?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, yes I gave another email address to withdraw funds but it has not been changed, it is the only obstacle I have to withdraw my winnings.

Yes the casino has already confirmed me all the documents and the identity

Thank you very much for your reply, Davidgenti. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Davidgenti,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.