HomeComplaints1win Casino - Player faces delayed withdrawals and account issues.
1win Casino - Player faces delayed withdrawals and account issues.
Amount:
550,000 INR
1win Casino
Safety Index:Above average
Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Submitted:
08 Aug 2024
|
Resolved : 17 Aug 2024
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
The player from India had created an account with 1win Casino but had been unable to withdraw funds for 23 days even after providing all required KYC details. The casino had not processed the withdrawals. After further communication, the player's account verification was completed, allowing him to successfully withdraw his funds. The issue was then marked as resolved by the Complaints Team.
The player from India had created an account with 1win Casino but had been unable to withdraw funds for 23 days even after providing all required KYC details. The casino had not processed the withdrawals. After further communication, the player's account verification was completed, allowing him to successfully withdraw his funds. The issue was then marked as resolved by the Complaints Team.
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the pending withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Dear vaibhav9838,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the pending withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Dear vaibhav9838, thank you for the information provided. Please allow me to ask you a few more questions:
Has the casino informed you whether the account verification was successful?
Could you let us know which games you played at the casino?
Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
Dear vaibhav9838, thank you for the information provided. Please allow me to ask you a few more questions:
Has the casino informed you whether the account verification was successful?
Could you let us know which games you played at the casino?
Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Dominika
Casino.Guru
Dear vaibhav9838,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Dominika
Casino.Guru
We sent you an e-mail
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.