A player from Greece is experiencing difficulties while depositing money via VISA card. After numerous failed attempts and unhelpful interaction with the casino's support, the player was finally informed that his card is not accepted, even though he has tested it with a friend's card as well. The complaint was rejected as the player stopped responding.
1win Casino - Player encounters issues with credit card deposit.
Amount: ??
1win Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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7 months ago
Translation
The people there don't know what they're doing. I enter my VISA card details... and get an error message. So I think, ok, I'll speak to someone for help. I go to support and speak English with a lady who tells me to either try another method or try the card again later... but the options are only three: either a debit/credit card, perfect money (an app to send money to 1win, similar to PayPal... as if they'd have a problem if they included PayPal) or the third option is via crypto (something I don't have). I don't know the second option and that's why I don't want to deal with it, so I'm left with the first option and I only have one card. But I also tried it with a friend's card and saw that it had the same problem. I go back to their support, tell them the situation, they tell me the same thing again. I then suggest giving them my ID to see if there's an issue with the settings or something, and they tell me yes, send your ID. So I say to myself, well, whatever, you are hopeless, I have to tell you how to do your job. Then after a while, they simply tell me that your card is not accepted and she closes the chat... I just wanted to curse at them. It's annoying that they have you take screenshots and send them, as if they will do anything. If anyone knows anything or has ever encountered anything about this issue, any opinion is welcome.
Thanks
Automatic translation:
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7 months ago
Hello criskoyrm16,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if this was your first deposit attempt? Do you have any real money balance on your casino account? Why did you try to use someone else's card to deposit?
Please note that if you can't deposit into the casino I would simply recommend to move to a different casino as if you have no balance there we can't help you either way. Also I would like to warn you that you can never ever use a 3rd party payment in any online casino as it would lead to instant ban and confiscation of any balance without the possibility to refund.
Looking forward to your answer.
Regards,
Nick
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7 months ago
Dear criskoyrm16,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
Translation
Thank you very much for your reply and yes I have tried many times to deposit money into my 1win account, however I have no money in that account as it is the first time I want to deposit and their system won't let me. A friend's card that I used was purely a test to see if the error it was causing with my card would also occur on another person's bank card where I realized that the friend's bank card was experiencing the exact same thing with mine, but I managed to get into my account using the crypto option as I had to find a crypto to buy it and then through it put money into 1win (a whole company and they can't make something so simple with these banks cards, what can I say it's a shame they lose customers so easily) but crypto is not an option as it's harder to put money into your account unlike a bank card where with a few clicks normally I should be depositing into my account in seconds
Thank you very much
Automatic translation:
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7 months ago
Dear criskoyrm16,
Do you currently have any real money balance on your casino account?
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