The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
1win Casino - Player claims that payment has been delayed.
Amount: €235
1win Casino
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7.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I have already canceled three withdrawal attempts by replying "If withdrawals are declined, you need to try again until the withdrawal is successful."
Absurd!
PS: I can't upload the screenshot of the withdrawal attempts
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2 years ago
Dear Vcama76,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
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Thanks for the reply.
We look forward to ...
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2 years ago
Thank you for your reply, Vcama76. Have you made any successful withdrawals before? Could you please advise if you passed the KYC verification? Have you accumulated your winnings with or without an active bonus?
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2 years ago
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Good morning.
I made the initial deposit on October 4th, but the site is too slow and I have decided to withdraw all the funds.
The whole amount was committed to bets and was therefore released for withdrawal (the withdrawal request is in fact accepted by the system).
I did not benefit from any bonuses, as mentioned, they are all funds paid by me.
KYC verification passed.
This is my first withdrawal request.
As stated in the opening message, their response was first:
"Unfortunately there was a delay in processing by the payment system. You can cancel the exit in" Details "by clicking on the" X "symbol and create a new request to eliminate this delay."
And then: "If withdrawals are refused, you need to try again until the withdrawal is successful."
I hope you can help me.
Greetings
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2 years ago
Vcama76, have you tried requesting a new withdrawal as suggested? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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2 years ago
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Good morning,
I'm on my 8th withdrawal request !!!
The last communication from 1Win was the usual vague and inconclusive message:
"The withdrawal has been rejected by the payment system, the funds have been returned to the balance. At the moment, the withdrawal of funds is available for you. You can implement exit attempts before successful." ...
However, they are still waiting.
Greetings.
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2 years ago
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Good morning.
Good news!
After 12 withdrawal attempts, they finally transferred the funds to my credit card.
I don't know if your help could be served, but I thank you very much for your sincere interest.
However 1Win strongly discouraged (also due to the slowness of the play on their site) ...
Greetings.
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2 years ago
Awesome news, Vcama76. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
