1win Casino - Player claims that payment has been delayed.

Hello team

Im a usual player with 1Win, since more than an year Im playing with them. I used to get withdrawals quick as possible and max time limit was in 5 days I got my withdrawal.

Recently none of my withdrawals are getting processed and for the same I inquired with customer care they asked me to write security for id verifications. Same I did and they accepted as well, but they are asking me to wait 30 days more and all of sudden these processes making me worried and I afraid I don't receive my winnings as none of the customer care representatives are providing legit answer. Seems like a scam. Please help me to withdraw my money as I'm in very urgent need. Thanks in advance. MY game id is 15999784, I able to login into www.1wbukd.top website.

Dear karthik.devaraj,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear karthik.devaraj,

Have you received your withdrawal from the casino yet?

Dear karthik.devaraj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.