The player from India could not access his registered email address and had been unsuccessful in making contact with the 1win team to update his email. He had verified his account and had provided his gaming account id for reference. Despite his multiple requests and sharing of his conversation with the 1win Security team, he had not been able to resolve the issue. We had decided to close this complaint as the player had a duplicate complaint in progress regarding the same issue.
1win Casino - Player can't update email on account.
Amount: 125 INR
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
I have no access to My registered email address,
I want to update my New email id on my 1win account, but there's no help from 1win team.
Please help me
Public
Public
10 months ago
Dear a44334,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem with 1win Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the full KYC verification?
Did you receive an email from the casino explaining why your account was blocked?
What types of games did you play? Was it slots, live casino games, or did you participate in sports betting?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Nick
Public
Public
10 months ago
My account is verified.
I want to update my New email,
I have no access to my registered email, kindly please help me to update my New email id.
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10 months ago
My 1win account id - 46748550
I have no access to my registered email,
Kindly please update my New email.
Public
Public
10 months ago
Dear a44334,
Please forward the communication between you and 1win Casino regarding this issue to nikolas.b@casino.guru.
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10 months ago
I have no access to my registered email address, and i am lost my smartphone,
Please help casinoguru team , nick sir please help me to update my New email in my 1win gaming account.
I have attached the screenshot of my conversation between me and 1win Security team.
1win Security team saying "
To resolve the issues that have arisen, we ask you to re-apply from the email address to which your game account is registered.
Best regards. "
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10 months ago
Sir you can see my conversation with 1win security team and me in this screenshot,
I have no access to my gaming registered email,
gaming account id - 46748550
Please 🙏 forward my complaint sir ,
