1win Casino - Player can't update email on account.

I have no access to My registered email address,

I want to update my New email id on my 1win account, but there's no help from 1win team.

Please help me

Dear a44334,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with 1win Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Did you receive an email from the casino explaining why your account was blocked?

What types of games did you play? Was it slots, live casino games, or did you participate in sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Nick

My account is verified.

I want to update my New email,

I have no access to my registered email, kindly please help me to update my New email id.

My 1win account id - 46748550

I have no access to my registered email,

Kindly please update my New email.

Please guide me,

Response casino guru team and 1win team

Hello sir please response, 8 days complete you have not responding

Dear a44334,

Please forward the communication between you and 1win Casino regarding this issue to nikolas.b@casino.guru.

Okay sir

I have no access to my registered email address, and i am lost my smartphone,

Please help casinoguru team , nick sir please help me to update my New email in my 1win gaming account.

I have attached the screenshot of my conversation between me and 1win Security team.

1win Security team saying "

To resolve the issues that have arisen, we ask you to re-apply from the email address to which your game account is registered.

Best regards. "

Sir you can see my conversation with 1win security team and me in this screenshot,

I have no access to my gaming registered email,

gaming account id - 46748550

Please 🙏 forward my complaint sir ,

This complaint will be now closed as the player has a duplicate complaint in progress regarding the same issue.

Ok sir thank you

Sir i have submitted 2 complaints,

1. Complaint for account blocked and refund account balance,

2. Complaint for e-mail change