The player from Austria could not initiate a withdrawal as the 'Withdraw Money' button was missing from the interface. Attempts to contact the casino through chat had been unproductive. The player had deposited €50 twice and won after the second deposit. However, communication with the casino had been ineffective, with chat partners repeatedly leaving the conversation. The player was also unable to access the casino's website. We asked for screenshots and further communication records, but the player did not respond. Consequently, we were unable to investigate further and had rejected the complaint.
1win Casino - Player can't find withdrawal button.
Amount: €300
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Translation
I can't initiate a withdrawal, there is no 'Withdraw Money' button. Any attempt to contact through chat was impossible, as the chat was always left without providing a solution proposal
Automatic translation:
Public
Public
10 months ago
Hello 8n7vd6p9g9,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
10 months ago
Translation
Hello Nick,
I wasn't asked for verification and I deposited €50 twice. Depositing works smoothly. I deposited and played for the first time on January 20th, 2024 and then won after the 2nd deposit. I wrote in the chat all day yesterday, but the chat partners kept leaving the chat, then someone else came and wanted to know everything again, but no one suggested a solution. Today I can't even go to the site anymore. Lg
Automatic translation:
Public
Public
10 months ago
Hello 8n7vd6p9g9,
Would it be possible to forward a screenshot of how you see the withdrawal window? Can you please also forward the communication between you and the casino. Please send it all to nikolas.b@casino.guru.
