The player from India had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn’t been received yet. After the complaint was raised, the player confirmed that all withdrawals had been received. The issue was resolved successfully, and the complaint was marked as 'resolved'.
1win Casino - Player believes that their withdrawal has been delayed.
Amount: 45,000 INR
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Dear siddhartrahangdale,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Thanks for your response @kristina
See other users are getting withdrawal within 48 hours But it's been 13 days since I made my withdrawal request but no withdrawal has been given yet This clearly means that Cassio wants to steal my money.
Cutomer support is also not helping me And no one is responding
I have also submitted documents for verification but I have not received any response for that either,
Please invite 1Win Casino And ask them to give me my withdrawal
Let me tell you one thing again that I have only made losses in the casino, I have not been able to make any profit at all.
I want my principal amount which I have deposited
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5 months ago
Dear siddhartrahangdale,
Have you received your withdrawal from the casino yet?
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5 months ago
Dear siddhartrahangdale,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
