The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.
1Red Casino - Withdrawal of player's winnings has been delayed.
Amount: €400
1Red Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
0d 1h 42m 10s
Case summary
1 week ago
Public
Public
2 weeks ago
Translation
I am now making a withdrawal request for the second time because the first one did not go through due to "technical complications" on the casino's end...
Each support staff tells me a different story; one asserts that the money must have landed in my account, while another says it's being processed. It's a complete scam!!! My account is fully verified and for the withdrawal method, I used the same method I used for depositing, which in my case is (credit card). I am appealing for your help 🙁
Automatic translation:
Public
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2 weeks ago
Dear Timiii1893,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Sensitive attachment
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2 weeks ago
Translation
Good day,
My withdrawal was just rejected again with the reason technical difficulties. This site is the biggest scam site!!!!
please help me 🙁 I beg you!
Automatic translation:
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2 weeks ago
Thank you for your reply, Timiii1893. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
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1 week ago
Dear Timiii1893,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Timiii1893 has 0d 1h 42m 10s to reply
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