The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player reported that his withdrawal had been rejected due to technical difficulties. We had asked for additional information to assist with the investigation, including whether he had passed the KYC verification and if he had used an active bonus. However, the player did not respond to the inquiries, which led us to reject the complaint due to lack of cooperation.
1Red Casino - Withdrawal of player's winnings has been delayed.
Amount: €400
1Red Casino
Safety Index:HighSafety Index
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8.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
I am now making a withdrawal request for the second time because the first one did not go through due to "technical complications" on the casino's end...
Each support staff tells me a different story; one asserts that the money must have landed in my account, while another says it's being processed. It's a complete scam!!! My account is fully verified and for the withdrawal method, I used the same method I used for depositing, which in my case is (credit card). I am appealing for your help 🙁
Automatic translation:
Public
Public
6 months ago
Dear Timiii1893,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
Translation
Good day,
My withdrawal was just rejected again with the reason technical difficulties. This site is the biggest scam site!!!!
please help me 🙁 I beg you!
Automatic translation:
Public
Public
6 months ago
Thank you for your reply, Timiii1893. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
