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I am now making a withdrawal request for the second time because the first one did not go through due to "technical complications" on the casino's end...

Each support staff tells me a different story; one asserts that the money must have landed in my account, while another says it's being processed. It's a complete scam!!! My account is fully verified and for the withdrawal method, I used the same method I used for depositing, which in my case is (credit card). I am appealing for your help 🙁

Ich habe jetzt zum zweiten Mal eine Auszahlung beantragt weil aufgrund „Technischer Komplikationen" seitens des Casinos die erste nicht funktioniert hat…

jeder Supportmitarbeiter erzählt mir was anderes der eine meint das Geld muss bei mir eingegangen sein wiederum sagt der andere es wird bearbeitet kompletter betrug!!! Meine Konto ist vollständig Verifiziert und als auszahlungsmethode wurde die Einzahlungsmethode in meinem Fall (Kreditkarte) genutzt. Ich bitte sie um Hilfe 🙁

Dear Timiii1893,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good day,

My withdrawal was just rejected again with the reason technical difficulties. This site is the biggest scam site!!!!

please help me 🙁 I beg you!

Guten Tag,

gerade eben wurde meine Auszahlung wieder abgelehnt mit der Begründung technische Schwierigkeiten diese Seite ist die größte Betrüger Seite!!!!

bitte helfen sie mir 🙁 ich bitte sie!

Thank you for your reply, Timiii1893. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Dear Timiii1893,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.