The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
1Bet Casino - Withdrawal of player's winnings has been delayed.
Amount: €5,000
1Bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.0
1Bet Casino has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
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Hi on 10/09/2022 I registered on the site www.1betasia3.com I deposited 900 euros and played with real money at the casino exactly on portomaso roulette ... I won, and now I have 13000 euros in my account. I made a request for a withdrawal of 5000 euros on 10/09/2022, and the kyc procedure was started, they asked me for my identity document, my credit card, my bank statement, my certificate of residence, the selfie with the document and in addition my identity document authenticated by a notary ... I have sent everything 13 days have passed, and my withdrawal is still pending, they have not replied to my emails and I am very angry and sorry about what happened. I am disappointed with the casino's behavior which does not protect its members.
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2 years ago
Dear nickmandick89,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
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Hi kristina it's been 13 days since the withdrawal request tomorrow is the fourteenth day, my account has been verified
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2 years ago
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Hi kristina no, no the
my withdrawal has been pending for 14 days….
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2 years ago
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Good morning, is there any news for me? at the moment they did not let me know anything, I contact the assistance of 1bet.com but they always tell me the same things and I have no answers
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2 years ago
Thank you for your reply, nickmandick89. Do I understand correctly that you have not received any confirmation regarding successful verification? Also, do I understand correctly that you have not activated any bonuses?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Thank you in advance.
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2 years ago
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Hi kristina, I have sent to kyc@1bet.com all the documentation they requested. And my withdrawal is pending since 09/10/2022. I have never played bonuses, deposited my money and played roulette. Now I'll turn it all over to your email
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2 years ago
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kristina i just sent you the
mail with all the documentation that 1bet asked me and I sent
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2 years ago
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Kristina good morning do you have any news for me? The casino does not respond to my emails
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2 years ago
Thank you very much nickmandick89 for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
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I wanted to ask you but if I contact the Curacao license do I get anything? I saw that the site is there
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2 years ago
Hello nickmandick89
I'm Michal and I have taken over your complaint. I have reviewed your case.
We have 1Bet Casino in our database as licensed in Curaçao. If you feel you want to take this complaint further you can contact Curaçao Gaming authority here (info@gaming-curacao.com) or (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it may have more options and tools to help players. Let me know if and how they replied at michal.k@casino.guru
Anyway, I will still contact the casino to see if we can help.
We would like to invite 1Bet Casino to join the conversation.
Dear 1Bet Casino,
Can you please provide some information regarding the player's withdrawal delay?
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2 years ago
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Good news I received the
winnings… thanks for what you do
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2 years ago
Great news, nickmandick89. I'm glad to hear that you successfully received your winnings. In the future, when you don't want to go through this kind of experience, I would kindly advise you to check and play in the recommended casinos from our list. We pride ourselves on having one of the largest casino reviews databases on the market where we fairly review and rate every casino so the players can see what they can expect from each casino and freely choose where to play. We will now close this complaint as ‘resolved’ in our system. I would like to thank both parties for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Michal
