The player's withdrawal was delayed for 10 days. In a short time after the open of the complaint, the issue has been resolved.
1Bet Casino - The player's withdrawal is delayed.
Amount: €5,000
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello good day I won at 1bet and I've been waiting for my money for 10 days and I still haven't received any money or an email from them.
Automatic translation:
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1 year ago
Hello goricamarinkovic38,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello Nick I played without a bonus I played with real money and I paid out the money on 3/1/23. I have also written many emails to the department and I have not received any replies. When I write to them in the chat, they always say sorry, we can't do anything for them, we forwarded it, always the same and nothing happens.
Automatic translation:
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1 year ago
Thank you goricamarinkovic38 for all the information provided. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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1 year ago
Dear goricamarinkovic38,
I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system.
I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Pavel K
Casino Guru Team
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