The player from Italy faced issues withdrawing funds as the casino requested a withdrawal confirmation email to an incorrect address, causing the email to bounce back. The Complaints Team attempted to resolve the issue by reaching out for more information and extending the response time. However, the player did not respond to the inquiries, leading to the complaint being rejected due to lack of information.
1Bet Casino - Player’s withdrawal request is delayed.
Amount: €100
1Bet Casino
Safety Index:Very lowSafety Index
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0.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
The casino is not processing my withdrawal request because they are asking me to send a withdrawal confirmation email. I send the withdrawal confirmation email, but the address they provided is incorrect, so the email gets bounced back.
Automatic translation:
Public
Public
2 months ago
Dear Valrioxx,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- What confirmation email does the casino require?
- Have you tried to discuss this issue via other communication channels? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
