HomeComplaints1Bet Casino - Player’s withdrawal request is delayed.

1Bet Casino - Player’s withdrawal request is delayed.

Amount: €100

1Bet Casino
Safety Index:Very low
Submitted: 23 Sep 2024 | Case closed : 07 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 weeks ago

The player from Italy faced issues withdrawing funds as the casino requested a withdrawal confirmation email to an incorrect address, causing the email to bounce back. The Complaints Team attempted to resolve the issue by reaching out for more information and extending the response time. However, the player did not respond to the inquiries, leading to the complaint being rejected due to lack of information.

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1 month ago
Translation

The casino is not processing my withdrawal request because they are asking me to send a withdrawal confirmation email. I send the withdrawal confirmation email, but the address they provided is incorrect, so the email gets bounced back.

Automatic translation:
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1 month ago

Dear Valrioxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • What confirmation email does the casino require?
  • Have you tried to discuss this issue via other communication channels? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 month ago

Dear Valrioxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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