The player from Italy faces issues withdrawing funds as the casino requests a withdrawal confirmation email to an incorrect address, causing the email to bounce back.
1Bet Casino - Player’s withdrawal request is delayed.
Amount: €100
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for player to reply
2d 18h 31m 43s
Case summary
4 days ago
Public
Public
1 week ago
Translation
The casino is not processing my withdrawal request because they are asking me to send a withdrawal confirmation email. I send the withdrawal confirmation email, but the address they provided is incorrect, so the email gets bounced back.
Automatic translation:
Public
Public
1 week ago
Dear Valrioxx,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- What confirmation email does the casino require?
- Have you tried to discuss this issue via other communication channels? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
4 days ago
Dear Valrioxx,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Valrioxx has 2d 18h 31m 43s to reply
