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The casino is not processing my withdrawal request because they are asking me to send a withdrawal confirmation email. I send the withdrawal confirmation email, but the address they provided is incorrect, so the email gets bounced back.

Il casino non elabora la mia richiesta di prelievo perché mi chiede di inviare una mail di conferma prelievo, io mando la mail di conferma prelievo ma l’indirizzo che mi forniscono è errato e quindi la mail mi torna indietro

Dear Valrioxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• What confirmation email does the casino require?
• Have you tried to discuss this issue via other communication channels? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Valrioxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.