The player from Italy was unable to withdraw winnings from 1bet.com despite having complied with all terms and conditions and provided extensive documentation. The casino repeatedly canceled the withdrawal, and the player subsequently encountered an error when attempting to log in. The Complaints Team had extended the response time for the player to address additional questions but ultimately had to reject the complaint due to a lack of response.
1Bet Casino - Player’s withdrawal keeps being canceled.
Amount: €359
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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2 months ago
Translation
Hello, I wanted to report that on 1bet.com, after adhering to the terms and conditions to withdraw my winnings and providing the necessary documentation (including information that is not usually requested, such as IBAN, bank SWIFT code, and branch address), they keep canceling my withdrawal and sending emails like this:
After providing a bank statement and the requested data, they did not accept my withdrawal and I encounter an error when I try to log into the site.
Automatic translation:
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2 months ago
Dear gioele27,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you have provided all the required documents?
- How long have you been unable to access your casino account?
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 months ago
Translation
Hi Kristina, yes I have provided the requested documents (account statement+bank details), and during the time the withdrawal is pending the site gives me an error when I enter my credentials and I have no possibility to access my account, I didn't play much on the site and mainly on sports bets to comply with the rollover t&c (which required you to play 5 times the deposited amount before being able to withdraw)
I await your reply, thanks
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2 months ago
Thank you for your reply, gioele27. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you mainly focused on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
