The player from Germany had raised a complaint about a delayed withdrawal of 2500 euros, despite his account being fully verified and having conducted several previous withdrawals. He had expressed concern over the unusually long processing time, as he had never had to wait more than three days in the past. The player later informed us that the withdrawal had eventually been processed. We marked the complaint as resolved.
1Bet Casino - Player's withdrawal is delayed.
Amount: €2,500
1Bet Casino
Safety Index:Very lowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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11 months ago
Translation
Hello, I requested a withdrawal on 06.12 for the amount of 2500 euros. This is still being processed and there has been no progress… my account is fully verified and I have made several withdrawals before, but nothing is happening with this larger amount. I believe they do not want to pay me my money.
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10 months ago
Dear moee739,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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10 months ago
Translation
Dear Kristina,
First of all, thank you very much for your answer. But I've paid out several times and I've never had to wait longer than 3 days. Furthermore, I have been fully verified for a long time. Now that I want to pay out a larger amount, they don't process my request for a long time or not at all. I don't think you have to wait over a week for your payout. At other casinos this is much faster. Above all, I don't understand that another user also paid out on December 6th and already had his money on December 8th.
lg
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10 months ago
Translation
Dear Kristina,
still nothing happened… Could you perhaps add 1bet to this conversation? So that I can get a proper answer...
lg
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10 months ago
Translation
Hello ,
Money was paid out today with 8% fees but it was paid out 🙂 I hope for a faster payout next time otherwise 1Bet is a top site.
lg
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10 months ago
Dear moee739,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
