The player from Germany provided all the required documents to verify his identity, but they haven't been approved. This caused a delay in processing of his withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.
1Bet Casino - Player's withdrawal has been delayed.
Amount: €4,570
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello!
I registered with 1bet a few weeks ago and deposited €2,200.
Until now my account has not been verified, I have already sent three emails with the correct documents, however they do not verify the account from unknown to me!
I resubmitted all documents yesterday morning (documents with current date).
They treat you kindly in support, but they can't help.
I have contacted the casino several times in the last few days, verification and thus a payout does not seem to be desired or possible!
I now have €4570 to pay out and would be grateful if you could help.
So far I would really only advise against this and ask for caution!!!!
Deposits always work - but no withdrawals for weeks is really not satisfactory!
Many thanks for your help!
My name at 1bet martinhf
Automatic translation:
Public
Public
2 years ago
Dear martinhf,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Which documents you have already provided so far, please? Could you please advise when exactly you requested this withdrawal?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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