The player from Germany was struggling to withdraw winnings from 1bet, which had requested documents despite the player already being verified. He had been verified for almost a year and had recently sent a picture of himself with his ID card as requested by the casino. The player had last contacted the casino on the day of the complaint and believed the casino was trying to delay the withdrawal process. He also mentioned that his live chat feature had been blocked due to sending multiple messages. However, the issue was eventually resolved as the casino paid out the first 5k of his winnings. We then closed the complaint as resolved.
1Bet Casino - Player's verified account faces withdrawal issues.
Amount: €26,000
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
1bet won't pay out my winnings! They're asking for documents even though I'm already verified!
Automatic translation:
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1 month ago
Hello 1337hackfleisch,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
Hello, I have been verified for almost a year. I last had contact with 1bet today and, as requested, I sent them a picture of myself with my ID card.
I requested the payout on March 5, 2024. And before that, I received a request 2 days ago to take a picture of my Visa card with which I deposited, which I successfully sent and received a successful response from 1bet. I think you're trying to delay the withdrawal process. This is the current status. I'm still waiting for a response and because I've sent so many messages, I'm now blocked in the live chat and before that they always said "it will be prioritized, the colleagues in the department will take care of it." "So just put off without any real further action.
Note: This is also the first time that I want to pay something out.
Edited
Automatic translation:
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1 month ago
Hello 1337hackfleisch,
As verification and withdrawals may take up to 14 days, I can only recommend you to wait at least one more week for the casino to process the documents.
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1 month ago
Translation
You can close the case they have paid out the first 5k
Automatic translation:
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1 month ago
Dear 1337hackfleisch,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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