The player from Italy had deposited 200 Euros via an ETH transfer but had encountered issues, with the casino blaming the payment provider. The player had sought a refund. After the player had provided the necessary evidence, the casino confirmed that the deposit should have been in order and asked the player to verify the receipt of the deposit. The player confirmed the receipt of the deposit, and we marked the complaint as resolved.
1Bet Casino - Player's deposit is not credited to account.
Amount: €200
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I deposited 200 Euros via an ETH transfer last Wednesday, September 20th.
As of today, they are claiming issues with the payment provider.
A terrible experience, had I seen their grading earlier.
All I want is to get my money back.
Automatic translation:
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1 year ago
Dear Pinkman777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before? Could you please confirm that you used the correct address to process the deposit?
Additionally, please post here (or forward me) screenshots of the deposit history from your casino account and the deposit receipt. My email address is kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Dear Kristina and Pinkman777,
Everything should be in order with the player’s deposit.
Pinkman777 please confirm that you have received your deposit back.
Kind Regards,
1Bet Casino Team
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1 year ago
Dear Pinkman777,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
