1Bet Casino - Player’s deposit has never been credited to his casino account.

Questo è solo 1 dei tanti depositi che non mi hanno accreditato

Dear davideespeditocuria,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

No ne ho fatti altri sono 2 i depositi non accreditati, voglio sputtanare questo casino su tutto i siti possibili

First of all, if your deposits do not go through, please stop depositing. Have you had any successful deposits with this specific casino using the same payment method in the past, please?

Alla fine non mi hanno mai restituito le 20 euro naturalmente ho smesso di giocare su questo casino truffa

I fully understand. Could you please forward screenshots of the other unsuccessful deposits to petronela.k@casino.guru?

Dear davideespeditocuria,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Non mi hanno più restituito i miei depositi la mia banca mi ha detto che sono stati pagati correttamente, state alla larga da questi truffatori

Dear davideespeditocuria,

I understand your frustration, however, please understand that without screenshots of your lost deposits we are unable to proceed with this case. Please forward them at your earliest convenience to petronela.k@casino.guru. You wrote about many lost deposits but until today I received only one payment receipt. Thank you in advance.

Dear davideespeditocuria,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.